Privacy Policy


Objective

GameChange Solutions’ privacy policy document explains the associations related to the collection, usage,  disclosure, and transfer of the Merchant’s (hereby referred to as User) information by ShopKey/ShopKey Biz or its affiliates, such as its parent company, namely GAMECHANGE SOLUTIONS or a Holding Company located in Singapore, namely GAMECHANGE SOLUTIONS INDONESIA  or other subsidiaries. ShopKey/ShopKey Biz is available on Google Play, Apple  App Store, and other similar Marketplace Apps, platforms, and services; and is not limited to the collection of credit/payment data, fees/balance information through websites and applications,  and information about other online or internet-connected devices (collectively, the “ShopKey/ShopKey Biz Application Services”). This Policy is a part of the Terms of Use for ShopKey/ShopKey Biz Application Services. The definitions in capital letters that have been used in this Privacy Policy, however not interpreted, have the same meaning as related to them in the Terms of Use. Users are required to understand this  Policy with the Terms of Use. The following must be considered and understood to make it easier for users to run business online. The users are required to:

  1. Describe the products sold in detail along with specifics on how to use said products, their quantity, and composition.

  2. Include detailed, clear, and competitive prices along with the method of payment attached, and send a downloadable link to serve as proof of the transaction.

  3. Understand that if a transaction is made outside the ShopKey/ShopKey Biz application then it is not the responsibility of ShopKey/ShopKey Biz and its affiliates.

  4. Maintain timely and clear coordination and communication with customers during the order process and while responding to user requests, so that there is no.

ShopKey/ShopKey Biz Scope

ShopKey application helps Users to:

 

i. Create an online store;

ii. Create and maintain catalogs that can be shared with respective customers through various platforms

iii.  Issue a payment link that can be sent to the respective customer who can then use it to  make a payment of a certain amount to the User as a settlement towards the products and  services availed; (collectively, the “Services”).

Please note that the term 'Service' encompasses a range of current and potential services that are subject to modification, enhancement, updating, expansion, and alteration (including an increase or decrease in number) at our sole discretion.

This Policy is subject to change; therefore, users are encouraged to review the policy periodically. By accessing the Site, Application, or utilizing the ShopKey/ShopKey Biz Application Service, you hereby consent to us collecting, storing, and utilizing the personal information you provide for all the services we offer.

We take the privacy of ShopKey/ShopKey Biz Application Service users very seriously and we are highly committed to protecting it well with the best security measures. The Information we require to collect from the User is as follows:

  1. personal information provided by the User during registration and/or the usage of the application.

  2. The information automatically tracked when using a mobile device running the ShopKey/ShopKey Biz Application Service is subject to this Policy. By accessing the Site, Application, or utilizing the ShopKey/ShopKey Biz Application Service, you agree to the terms outlined in this Policy and consent to us collecting, storing, and utilizing the personal information you provide for all the services we offer. If you do not agree with the provisions contained in this Policy, we advise you to refrain from using or taking advantage of the ShopKey/ShopKey Biz Application Service.

User Information

To avail the benefits of the Services on the ShopKey/ShopKey Biz Application, Users are required to provide personal information for the registration process as follows:

  1. Name of owner/seller

  2. Name of the online shop and the chosen web domain that must be available

  3. e-mail address

  4. Phone number of the shop

  5. Merchant information

  6. Mobile number of the User

  7. Merchant’s address

  8. KYC (Know-Your-Customer) details and other required information.

 

The information provided by Users enables us to provide the Services with the most user-friendly experience possible and to improve the ShopKey/ShopKey Biz Application Services.

Right to Access Information

Once the Application is downloaded, users are prompted to grant access to their contact list on the mobile device used for downloading the application. This enables users to share transaction details, such as payments/credits, with their customers and other services from the user to their customers. To enhance the Service, we may gather pertinent and essential information from users via the ShopKey/ShopKey Biz Application. We ensure that this data is is not shared with other parties except as outlined in this Policy. The application can access a catalog of applications that users connect to and utilize this data as personal or sensitive data, subject to this Policy, secure delivery procedures, and user disclosure requirements.

 

We may utilize users' email addresses and phone numbers for marketing and administrative purposes without further consent (e.g., notifying you of changes, customer service purposes, providing updates on ShopKey/ShopKey Biz Application Services, financial matters, etc.). Information provided will not be deemed personal information if it is freely accessible in the public domain or not considered personal information under applicable law.

 

Additionally, reviews, comments, messages, suggestions, and critiques submitted by users in public sections on the Site or Apps (e.g., the App Store or Play Store) become publicly available content and are not considered personal information subject to this Policy. We may utilize this information to provide services, update, protect, and enhance ShopKey/ShopKey Biz Application Services, and develop new services. If you object to providing information on the ShopKey/ShopKey Biz Application, we may be unable to offer you services on the ShopKey/ShopKey Biz Application. We will endeavor to notify you promptly of such circumstances. However, we reserve the right to refuse you certain or all services based on the non-provision of required information. Upon registering with the ShopKey/ShopKey Biz Application Services, we retain the discretion to contact you to update your information.

Information Detected by ShopKey/ShopKey Biz Application

Demographic Information

We may look at demographic sources and other information to provide you with targeted  promotion data. We use Google Analytics to track User behavior on the Site.

Cookies

To enhance the responsiveness of the Site for our Users, we may utilize "cookies" or similar electronic tools. These tools gather information to assign a random and unique number, known as a User Identification (User ID), to each visitor. This allows us to understand the individual interests of users who utilize a specific device. By regularly visiting the Application/Site, you consent to the use of cookies and similar technologies for the purposes outlined in this Policy. If you opt not to accept cookies, we recommend discontinuing the use of the Service or adjusting your third-party browsing and cookie settings accordingly. Cookies and similar technologies are employed for website analysis, optimization, and marketing purposes. Additionally, our partners may assign their own cookies to your browser, a process over which we have no control.

Log File Information

Our servers automatically gather limited information about your device's internet connection, including your IP address, when you visit our Site or use the Application. We also automatically receive and record information from your Application and/or browser, such as your IP address, device or computer name, and operating system. Additionally, we may collect log information from your device, such as your location, IP address, device name, and device serial number, or unique identification number (e.g., IDFA on iOS devices, Android ID or ADID on Android devices), your device's operating system, browser type and version, CPU speed, connection speed, and other relevant details.

Promotion Server

Our servers may contain links to various websites, including blogs, advertisements, sponsored content, vendor services, and social networks. These websites are subject to the privacy policies of their respective companies, which are beyond our control. Once you log out of our server (identifiable by checking the URL in your browser's location bar), the handling of any information you provide is governed by the privacy policies of the GameChange Solutions operator responsible for the site you visit. We do not make any representations or warranties regarding how your information is stored or used on a third-party server. If you are unable to locate the privacy policy of any of these sites via the link on the website's homepage, we recommend contacting the website directly for further information.

Updating Personal Information

When a user accesses the Application, we endeavor to fulfill their requests for access to their information. We also ensure that any personal or sensitive information found to be inaccurate or incomplete is amended or corrected upon request, unless retention is required by law or for legitimate business purposes. Users are asked to identify themselves and specify the information they wish to access, correct, or delete before processing requests. We reserve the right to decline processing requests that are repetitive, unreasonable, require disproportionate technical efforts, jeopardize others' privacy, are highly impractical (such as accessing information on backup tapes), or do not necessitate access.

 

When providing access to information and remedies, we offer these services at no cost, unless they require a disproportionate amount of effort. However, due to the nature of certain services, residual copies of deleted information may persist on active servers for some time and may also remain in the backup system.

Sharing information

The information collected may be shared with our affiliates, group companies (for internal business, administrative, and general company operations), and third-party service providers, including marketing partners. By using the ShopKey/ShopKey Biz Application Services, the User agrees to this. We will ensure that these third-party service providers are obligated to protect personal information, subject to confidentiality and non-disclosure obligations, and comply with applicable data protection laws. However, entities with whom we share information may market to you unless you explicitly opt out by contacting us at help@goshopkey.com.

 

The User agrees to grant us access to their SMS, contacts, location, and device information, as well as provide necessary data for KYC (Know-Your-Customer) requirements. This is necessary for eligibility checks for certain products/services, including credit and product payments. The User also agrees to share information, including sensitive personal information, when requested by law enforcement or government agencies for identity verification or investigation of cyber violations, or other legal cases and violations.

 

Personal information such as name, telephone number, email address, expense data, card details, etc., will not be shared with other users or third parties unless specifically approved by the respective user. However, information related to credit records, user spending patterns, and user data tracked in the form of overall statistics may be provided to partners. By using the ShopKey/ShopKey Biz Application Services and providing information, the User consents to the disclosure, transfer, storage, and processing of personal information (including sensitive personal information) by us in Indonesia and/or other countries of its affiliates, group companies, and third parties.

 

While our primary goal is to protect the disclosure of user's personal information, users should be aware that the country in which their information is stored may not have the same data protection regulations as their location. Information provided during the registration process on the ShopKey/ShopKey Biz Application, such as name and location, may be accessible and promoted via search engines and other similar codes. We disclaim our inability to provide complete assurance that user information will not be disclosed to third parties. Additionally, users agree that we may keep their personal information confidential to prevent individual identification, and we reserve the right to share de-identified information and comprehensive findings with advertisers, sponsors, investors, strategic partners, etc., to support business growth.

Data collection

All ShopKey/ShopKey Biz Application Services activities are currently provided and regulated by Gamechange Solutions Indonesia and Gamechange Solutions Indonesia is entirely  responsible for the collection, storage, and processing of personal information obtained from  the Users.

Data Update

GameChange Solutions may update the Policy periodically to incorporate necessary technological advancements. In such instances, GameChange Solutions reserves the right to modify the terms of this Policy or the Terms of Use at any time. Any modifications will become effective immediately upon notification, which may include publishing the updated policy on the Site. Your continued use of the ShopKey/ShopKey Biz Application Services following the provision of such notification will constitute acceptance of the changes. We will also make reasonable efforts to notify you via electronic mail (email). Nevertheless, it is advisable to periodically review this Policy on the Site to stay informed about the latest version.

Information Security

GameChange Solutions enforces stringent security policies to mitigate unauthorized access, alteration, disclosure, or destruction of data, including intentional or unintentional manipulation, and unauthorized loss or deletion of account access. These measures encompass internal assessments of our data collection, storage, and processing practices, alongside security protocols such as appropriate encryption and physical security standards to safeguard against unauthorized system access. All information collected on the Application is securely stored in a controlled database, with server access restricted through password protection and strict limitations.

 

Our security protocols undergo regular review and updates to align with technological advancements. Despite our efforts, it's important to note that no data transmission over the Internet or other public networks can be guaranteed to be completely secure. We strive to comply with applicable data protection regulations to ensure the protection and privacy of users' personal information. Our physical, electronic, and procedural safeguards adhere to relevant laws in specific jurisdictions to safeguard users' personal information.

 

By accepting the terms of this Policy, you acknowledge that our standards and practices are reasonable and adequate to protect your personal information. In the event of any security breach compromising the confidentiality, integrity, or security of your electronically stored, unencrypted personal information, we will notify you promptly, in line with the legitimate requirements of law enforcement. We will take all necessary actions to assess the extent of the breach and restore reasonable data system integrity.

 

GameChange Solutions Information Storage

At predetermined intervals, we reserve the right to back up your data from the ShopKey/ShopKey Biz App into our highly secured cloud database. This facilitates users to access or withdraw their data in scenarios where their device's data is inaccessible, lost, or when transitioning to a new device. Additionally, these backups are utilized to generate insights and information concerning monthly spending, shopping behaviors, customer spending patterns, and other user-related data. These insights are provided in the form of comprehensive and anonymous statistics, such as user spending by category, date, time, bank balance, etc.

 

We will retain user information in our records for the entire duration of the time when we potentially offer the ShopKey/ShopKey Biz Application Services to users. However, after a period during which the ShopKey/ShopKey Biz Application Services are no longer relevant to the user, we will delete all information relating to that particular user from our records.

 

Expiration of Approval

Users retain the right to withdraw consent; however, it's important to note that withdrawal of consent is not retroactive. If you wish to have us delete the personal information you provided, please reach out to us at help@goshopkey.com, and we will promptly respond to your request. Please be aware that GameChange Solutions is not responsible for downgrading, removing, or modifying any of your public activities or submissions resulting from your public activities. Additionally, please note that withdrawal of consent does not affect our ability to collect, use, and disclose personal information where permitted or required by applicable law without consent.

Dispute

We are not liable for any loss, leakage, or disclosure related to personal information provided by you, that was not specifically requested by us during registration (whether mandatory or optional). If you have any questions concerning this Policy or the protection of your information, please reach out to our data protection officer or help center.

Inquiries / Complaint Handling

Complaints, suggestions, or criticisms, if any, regarding the processing of the information you  provide us, may be shared with us at help@goshopkey.com.